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privacy policy

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Last Updated: March 18, 2026

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1. Introduction

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Welcome to Eliza Ellis. We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

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2. About Our Services

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Eliza Ellis offers a range of spiritual and psychic services, including readings, energy healings, mentoring, and educational workshops and talks. Services are offered online (via WhatsApp or phone) and in-person at various locations.

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3. Information We Collect

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We may collect the following personal information:

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  • Contact details: Name, email address, phone number (via contact forms, newsletter signup, event registration, or chat)

  • Account information: Login credentials when you create a member account

  • Booking and event data: Details you provide when registering for events or booking services

  • Payment information: When you make purchases (processed securely through our payment provider — we do not store your full payment details)

  • Usage data: Information about how you interact with our site, collected via cookies and analytics tools

  • Comments data: If you post a comment on our blog, your name, email address, and comment content are collected and processed by our third-party comments platform, Disqus

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4. How We Use Your Information

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We use your data to:

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  • Respond to inquiries and provide customer support

  • Process event registrations and bookings

  • Send newsletters and marketing communications (with your consent)

  • Process payments for services

  • Improve our website and services through analytics

  • Comply with legal obligations

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5. Cookies and Tracking

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Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your experience and understand how our site is used.

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Types of cookies we use:

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  • Essential cookies: These are necessary for the website to function properly. They enable core features such as page navigation, secure areas access, and member login. The site cannot function correctly without these cookies.

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  • Analytics cookies: We use Google Analytics to collect information about how visitors use our site, including which pages are visited most often, how long visitors spend on the site, and how they arrived here. This helps us improve the website experience. Google Analytics uses cookies to collect anonymous data, which is processed by Google.

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  • Marketing cookies: We use Meta Pixel (Facebook) to understand the effectiveness of our advertising and to deliver relevant content to you on social media platforms. These cookies track your activity across websites to build a profile of your interests.

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  • Functional cookies: These remember your preferences (such as language or region) to provide a more personalised experience.

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  • Comments platform cookies: Our blog uses Disqus for comments. Disqus may set its own cookies when you interact with the comments section. These cookies are governed by Disqus's own Privacy Policy, available at disqus.com.

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Managing cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the website.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org

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6. Sharing Your Information

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We do not sell your personal data. We may share it with:

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  • Service providers (e.g., payment processors, email marketing platforms)

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners (e.g., Meta/Facebook)

  • Comments platform (Disqus) — when you post a comment, your data is processed by Disqus in accordance with their Privacy Policy

  • Legal authorities, if required by law

 

7. Your Rights

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We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Under Australian law, you have the right to:

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  • Access your personal information that we hold

  • Request correction of any personal information that is inaccurate, out of date, or incomplete

  • Request deletion of your personal information in certain circumstances

  • Opt out of receiving marketing communications at any time

  • Make a complaint if you believe we have breached your privacy

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If you are located outside of Australia, you may have additional rights under the laws of your country (such as GDPR in the European Union).

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To exercise any of these rights, contact us using the details below.

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If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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8. Data Security

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We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure.

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9. Changes to This Policy

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We may update this policy from time to time. Any changes will be posted on this page with an updated date.

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10. Contact Us

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If you have questions about this Privacy Policy, please contact us at: hello(at)elizaellis(dot)com

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